At SATYAVIE JEWELLERY, we aim to provide a seamless and reliable shipping experience for our customers. Please read our shipping policy carefully before placing your order.
1. Domestic Shipping Policy
Order Processing Time
Orders are processed within 1-2 business days, except for customized orders, pre-orders, or as communicated during order placement.
Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, shipments may be delayed. In such cases, we will notify you via email or phone.
Delivery Disputes & Claims
If you face any delivery issues, such as:
Marked as delivered but not received
Missing item in the package
Incorrect items received
Empty package
You must report the issue within 72 hours of delivery via email gemscraftsco@gmail.com or WhatsApp at +91 63763 36679
After 72 hours, the package will be considered received by the rightful owner, and no further claims will be entertained.
SATYAVIE JEWELLERY decision regarding delivery disputes shall be final.
2. Shipping Rates & Delivery Estimates
We offer free shipping across India.
Estimated delivery time: 6-7 business days for most pincodes. However, delays may occur due to unforeseen circumstances.
Cash on Delivery (COD)
COD is available for most locations at an additional charge of ₹80 per shipment.
COD is not available for customized orders.
3. Logistics Partners
We have tie-ups with leading logistics partners, including:
Delhivery, DTDC, FedEx, Bluedart, Aramex
For remote areas or locations with specific restrictions, we use Indian Postal Services.
International Shipping
International shipping is chargeable, with rates varying between ₹900 to ₹3,000 depending on the destination.
Exact rates will be communicated at the time of order placement.
For international orders, please contact support at gemscraftsco@gmail.com or WhatsApp at +91 63763 36679 before placing your order.
4. Shipment Confirmation & Order Tracking
Once your order is shipped, you will receive a Shipment Confirmation email with a tracking number.
Tracking information will be activated within 24 hours.
5. Customs, Duties & Taxes
For domestic orders: All applicable taxes are prepaid, and no additional charges will be levied.
For international orders: SATYAVIE JEWELLERY is not responsible for any customs duties, import taxes, brokerage fees, or tariffs applied to your order.
These charges are borne by the customer and may vary by country.
For any further shipping-related queries, please reach out to us at:
WhatsApp: +91 63763 36679
Email: gemscraftsco@gmail.com